Treating customers fairly

Treating customers fairly

At Rivervale, we aim to provide a reliable, responsible, open and honest service enabling all of our customers to be treated fairly.

As we are authorised and regulated by the Financial Conduct Authority (FCA), we work within the Treating Customers Fairly (FCA) and Consumer Duty guidelines and principles to create good outcomes for our customers.

What are the TCF Outcomes?

What are the Consumer Duty Outcomes?

What should you do if you feel you have been treated unfairly?

If you feel that we have not conducted our service of product in relation to the TCF outcomes, or feel that you have been treated unfairly, we want to hear from you.

You can notify us of this through the following channels:

In writing: FAO Compliance Officer, Rivervale, Rivervale House 50 Victoria Road, Portslade, BN41 1XB

Telephone: 01273 433480

Website: Online Complaints Link

 

More from our blog…

Trustpilot Logo Excellent - 4.9 out of 5 3684 Verified Reviews

Phil. C TrustPilot 5 Star

We were a bit apprehensive about leasing but after speaking to Jake he reassured us that we hadn’t anything to worry about! 1st class service...

Leased a NISSAN QASHQAI HATCHBACK 1.3 DiG-T MH 158...

Emma Marchant TrustPilot 5 Star

Great service. Smooth change over of contracts and vehicles. Jim Mercer is always professional and communication is perfect

Leased a TOYOTA C-HR HATCHBACK 1.8 Hybrid Icon 5dr...

Reinhold Micabalo TrustPilot 5 Star

Very reliable and trustworthy.said car will be delivered january and they delivered.arrived on time.staff are polite and accommodating.highly...

Leased a SEAT ARONA HATCHBACK SPECIAL EDITION 1.0...

Steve A TrustPilot 5 Star

I cannot fault the team at Rivervale, they were attentive , managed expectations and communicated effectively to the deals conclusion.

Leased a VOLKSWAGEN ID. BUZZ ESTATE 150kW Style Pro...

Joseph McCarthy TrustPilot 5 Star

Really helpful and friendly.

Leased a HYUNDAI I20 Special Editions 1.2 Mpi Pla...

Joseph McCarthy TrustPilot 5 Star

Really helpful and friendly.

Leased a HYUNDAI I10 HATCHBACK 1.0 [63] Advance 5dr...

Sam TrustPilot 5 Star

Daniel from Rivervale was excellent - a clear understanding of cars available, monthly costs etc. he was very polite and knowledgeable and kept...

Leased a RENAULT SYMBIOZ ESTATE 1.6 E-Tech FHEV 145...

Customer TrustPilot 5 Star

Great service from Matt and Theresa with good flexibility allowing us to look at 3 different manufacturers before we got a new EV that met our...

Leased a MINI Electric 135kW Cooper S Level 2 33kWh...

Customer TrustPilot 5 Star

Great service from Matt and Theresa with good flexibility allowing us to look at 3 different manufacturers before we got a new EV that met our...

Leased a CUPRA BORN ELECTRIC HATCHBACK 170kW e-Boost...

Mr Niall McMahon TrustPilot 5 Star

Kept updated every step of the way. Quick and easy process, well managed.

Leased a TOYOTA COROLLA TOURING SPORT 1.8 Hybrid Icon...

Arval Lex Autolease Alphabet BVRLA Seagulls Leaseplan Leasys Novuna Vehicle Solutions Santander Millbrook Technology ALD Nissan