Who are Rivervale?

Rivervale Cars Limited - registered in England where our Company registration number is 4898201.

Rivervale Minibus Limited - registered in England where our Company registration number is 3723474.

Our company VAT number is 429 276 374.

We also trade as; Rivervale, Rivervale Leasing, Rivervale Vehicle Contracts, Rivervale Contracts, Rivervale Contract Hire and Leasing, Rivervale Cars Prestige, Rivervale Cars, Business Car Contracts, Rivervale Fleet Management, Rivervale Fleet, Rivervale Prestige, Rivervale Minibus, Rivervale Finance, Rivervale Performance Motorcentre, Rivervale Approved Used, Rivervale Maxus, Castle Vehicle Leasing, Castle Minibus, OSV and 1st Choice Vehicle Finance.

Our registered office is Rivervale House, 50 Victoria Road, Portslade, Brighton, BN41 1XB.

Telephone Contact Details:

Rivervale Cars Limited - 01273 433480

Rivervale Minibus Limited - 01869 253744

Email: info@rivervale.co.uk

We are members of the British Vehicle Rental and Leasing Association (BVRLA) and our membership numbers are:

Rivervale Cars Limited: 1456

Rivervale Minibus Limited: 1703

Rivervale Cars Limited and Rivervale Minibus Limited are a Credit Broker not a Lender.

Who regulates us?

Rivervale Cars Limited

We are authorised and regulated by the Financial Conduct Authority for consumer credit activities (Firm Reference Number 687598) and an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation (Firm Reference Number 312143).

Rivervale Minibus Limited

We are authorised and regulated by the Financial Conduct Authority for consumer credit activities (Firm Reference Number 734354).

You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082.

What services do we offer?

We can provide information on the following:

• Hire Purchase (HP)
• Personal Contract Purchase (PCP)
• Business Contract Purchase (BCP)
• Lease Purchase (LP)
• Finance Lease (FL)
• Personal Contract Hire (PCH)
• Business Contract Hire (BCH)

We deal with multiple funding partners and a list is available upon request. All of the above products are available via both Rivervale Cars Limited and Rivervale Minibus Limited.

Fees

Rivervale Cars Limited charge a £199.00 + VAT Processing Fee for each order. This fee is charged for arranging the delivery of your vehicle and fulfilment of your order. Confirmation of this fee will be details on your vehicle order form.

Rivervale Cars Limited does not charge processing fees for used vehicle purchases.

Rivervale Minibus Limited does not charge any processing fees.

Commission Disclosure

Rivervale Cars Limited and Rivervale Minibus Limited operate as independent leasing brokers and used vehicle retailers. We are brokers not lenders. We do not provide independent financial advice.

We will receive a commission and / or quality derived bonus for introducing you to one of our panel of leasing companies or finance providers. The commission we receive may be pre-set but can vary and will impact the amount payable by the customer. Personal customers may request to be informed of the amount of commission that Rivervale may receive for their own transaction prior to delivery of the vehicle.

Cancellation Fees

Should you cancel your leasing order with Rivervale Cars Limited, we reserve the right to charge a cancellation fee of £300.00 plus VAT.

Rivervale Minibus Limited does not charge cancellation fees.

What do you do if you have a complaint?

We define a complaint as any expressions of dissatisfaction, whether oral or written and whether justified or not.

Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.

To help us deal with your complaint as speedily as possible, it would be helpful if you could provide us with as much information as possible.

You can notify us of your complaint through the following channels:

In Writing: Rivervale House, 50 Victoria Road, Portslade, East Sussex, BN41 1XB

Telephone: 01273 433480

Web: https://rivervale05324.lennoxhill.net/lennoxhill/modules/ccmv4/ExternalNewWebForm.php?Header=Complainant

Following our Complaints procedure, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service - www.financial-ombudsman.org.uk

https://www.rivervale.co.uk/complaints-procedure

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation for the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Please note - finance products are not covered by this scheme.